This position supports the daily activities of the Bowling Center. The position impacts the perception, efficiency and effectiveness of the related programs.
DUTIES AND RESPONSIBILITIES
Greets patrons upon arrival and answers telephones. Advises patrons of services, activities and food offerings and answers inquires. Responds to customer complaints, referring unresolved issues to the manager on duty. Uses a Point of Sales system to assign bowling lanes, billiard tables and reserve lanes for groups. Maintains waiting list for bowling lanes and billiard tables. Computes charges and collect payment for services. Completes daily activity reports (DAR) and ensures proper deposit of receipts. Issues shoes according to size needed. Accepts return of shoes, sprays shoes with disinfectant and returns to proper storage. Replaces shoe laces as needed. Ensures leagues start bowling at scheduled times. Monitors patrons to determine misuse of lanes, equipment or violation of rules and notifies management. Notifies mechanic or management of scorer or pinsetter problems. Performs necessary housekeeping tasks in assigned spaces to ensure proper standards of appearance, safety and cleanliness. Maintains assigned areas to ensure neatness, sanitation and order. Cleans daily assigned work areas, front coolers, and counters observing all sanitary and safety regulations. Ensures proper security and closing procedures are followed to prevent fire or theft.
Sells food items, beverages, and bottled beer from the Snack Bar. Computes charges and collects payment for food and beverage items. Completes daily activity reports (DAR) and ensures proper deposit of receipts. Expedites/delivers food orders. Makes coffee and serves fountain drinks. Sets up and cleans coffeemaker/beverage dispenser replenishing product as needed. Ensures proper display and marking of prepared food items
Knowledge of basic food handling techniques. Knowledge of, or the ability to learn, the basic rules and requirements of bowling. Knowledge of the activities and assigned area of responsibility. Knowledge of cash handling procedures. Knowledge of basic arithmetic. Knowledge of sanitation requirements for the assigned area of responsibility. Ability to read and understand written material. Ability to work tactfully and be courteous of others. Ability to communicate effectively in English, orally and in writing. Ability to perform routine housekeeping tasks. Ability to present a neat, well-groomed appearance at all times. Ability to recognize intoxicated or unruly patrons and to notify manager on duty.
Works under direct supervision of the Bowling Center Manager. Performs routine assignments independently but guidance and assistance is provided when problems arise. Work is reviewed periodically to ensure assignments are completed accurately and in accordance with safety regulations.
Guidelines consist of established procedural manuals and written instructions, as well as detailed instructions provided by the supervisor. Deviation from established guidelines are referred to management. Incumbent uses judgement in conforming to established sanitation standards, correct operation and care of equipment and knowing what steps are needed to complete the work.
Work consists of answering patron’s questions, collecting payments and assisting patrons. Incumbents must exercise judgement in dealing effectively with patrons and in applying appropriate guidelines and policies.
The purpose of contacts are to provide customer service, exchange of information, receiving instruction, resolving problems and clarifying information.
Work requires walking, carrying, lifting items weighing up to 50 pounds, standing, stooping and bending.
Work is performed within the bowling facility, which has adequate lighting, heating, and ventilation. Subject to cuts, bruises, burns, chapped hands, slippery floors, hot liquids, and sharp items. Care is required to avoid serious injuries when floor is wet or from spills from food or liquids.
Irregular working hours may be required to include early shift, late shift, evenings, weekends and holidays when the need arises.
Must meet state minimum age requirements to sell alcohol.
Must be C.A.R.E (Controlling Alcohol Risks Effectively) trained, hold CPR/First Aid/AED certification and hold a current Food Handler certification, upon being placed in the position OR be able to obtain these trainings/certifications within 90 days of being placed in the position.
This position is not telework eligible.
HOW TO APPLY: Submit a resume and an OF 306 to: KNGV_MWRPERS@navy.mil. OR mail to: NAF Personnel, 601 Nimitz Avenue, Bldg. 3766 - Kingsville, TX 78363. Website for application and job announcement is navymwrkingsville.com.
Include the following:
•Resume
•Include name and contact information for at least three (3) professional references in your resume
•OF-306. https://www.opm.gov/forms/pdf_fill/OF0306.pdf
•Proof of education (transcripts/copy of degree/high school diploma), if applicable to position requirements.
•Proof of certification, if applicable to position requirements.
•If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.
•If you are a current federal employee, submit your last three evaluations.
APPLICANTS CLAIMING HIRING PREFERENCE: Please ensure your status is indicated in your USAJOBS account and ALL required documents to claim preference are submitted at the time of resume submission.
WHAT ARE PREFERENCES? Preferences are advantages in the candidate selection process. Individuals can claim the following preferences:
1. Reemployment Priority List (RPL): Qualifying separated employees shall have priority placement in the NAF activity from which they were separated as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separated and it is not a higher grade or employment category, provided the position is not being filled by an internal candidate.
To claim this preference, you MUST:
•Submit a copy of your BBA Separation Notification indicating eligibility for RPL.
2. Military Spouse Preference (MSP): Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the National Guard or Reserves on active duty. The marriage must have occurred before the military member received official permanent change of station (PCS) orders to the installation listed above. MSP is applicable only when applying for NAF positions at the NF-03 and below and equivalent craft and trade (CT) positions.
To claim this preference, you MUST:
•Submit sponsor’s PCS orders to installation you are applying for; AND
•If you are not indicated as a spouse on the PCS orders, you MUST submit proof of marriage prior to PCS.
3. Veteran’s Preference/Gold Star Veteran's Preference: Qualifying military veterans, and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified. Preference applicable for positions open to external candidates.
To claim Veteran's preference, you MUST:
•Submit a copy of your DD-214 (member 4 copy); AND
•Submit completed SF15 from the Veterans Administration (VA); AND
•Submit any other supporting documentation (disability, official statements, proof of service, etc)
To claim Gold Star Veteran's preference, you MUST:
•Submit completed SF-15 from the Veterans Administration (VA); AND
•Submit a legible copy of DD-1300; AND
•Submit any other supporting documentation (official statements, document of service, court decree, etc.)
***Qualifying applicants with preferences are considered in the order listed above. Then all other qualifying applicants are considered.
EMPLOYMENT: As a condition of employment, selectee(s) is required to participate in the Direct/Deposit/Electronic Fund Transfer. This is a standard method of payment.
Must successfully pass a National Agency check with inquiries (NACI).
This program subjects all civilian appropriated and non-appropriated fund employees to drug testing. We are an E-Verify Participant.
The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to CNI_SE_HQ_N9_NAFJOBS@NAVY.MIL to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis.
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