Performs a variety of duties in support of the Morale, Welfare &Recreation (MWR) Community Recreation program that may include special events, recreation information/resources, command events, trips, tours, outings, party and picnic rental equipment, resale tickets and outdoor recreation including assisting the Auto Hobby program.
Provides customer service, information and support of Community Recreation including Auto Hobby programs and activities. Service to MWR customers includes, but is not limited to: checking patron eligibility to ensure authorized use of recreation facilities, resources and equipment, providing information about activities and program offerings, opening and closing facilities, ordering and restocking supplies. Stock, organize and prepare rental equipment.
Collects fees from customers associated with sales of tickets, retail and rental items, as well as from classes, trips, and various other Community Recreation programs using Point of Sales (POS) and computer programs. Is accountable for the accuracy of daily sales transactions and completes a Daily Activity Report (DAR) at the end of every shift.
Checks Community Recreation equipment and resources in and out, collects any applicable rental fees, inventories, items and completes inspections upon return. Notifies supervisor or program lead of damage or loss has occurred, and provide proposed actions. Ensures all rental check-out forms are properly completed and reservation and check-out procedures are followed. Able to prepare workshops, clinics, and events including but not limited to camping, backpacking/hiking, canoeing/kayaking, and sporting events. Assists in day-to-day administration of multiple programs to which assigned including the Auto Hobby Program. Tasks include submission of event after-action reports, patronage data collection and entering program data.
Actively supports the command statement on adherence to the EEO principles and policies.
Initiates and follows up on maintenance trouble calls to get equipment/facility issues resolved. Prepares work orders. Completes statements or interim repairs to ensure a safe environment.
Provides support for Community Recreation event set up and break down. Performs other duties assigned as they pertain to the duties of this position or assigned to any other department activities including the Auto Hobby programs.
KNOWLEDGE, SKILLS AND ABILITIES:
Combination of experience related to customer service and or recreation activity based functions. Must be able to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing. Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities.
Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages and interests. Knowledge of the functions, procedures, and operations of recreation activities. Must have strong customer service skills. Ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers. Ability to follow oral and written instructions. Knowledge of computers, office procedures and print production
MINIMUM REQUIREMENTS: Incumbent must have a high school diploma or equivalent, and must have above average computer skills. Must have excellent customer service skills and must be able to speak in public. Irregular working hours may be required to include early shift, late shift, evenings, weekends and holidays when the need arises. Above basic computer skills. Preferred Texas State Inspection Inspector Certification and Automotive Skills Equivalency (ASE). Care training preferred. CPR and first aid preferred.
PHYSICAL DEMANDS: Work may require considerable physical exertion while instructing or guiding participants in a variety of activities. Work may require sitting, walking, long periods of standing, bending and lifting of moderate heavy items up to 40 pounds, occasionally required to lift heavier items. Work may require working outside for special events for extended periods of time.
HOW TO APPLY: Forward a “Non-appropriated Fund Federal Employment application” to MWR Department, NAF Personnel, Naval Air Station, 601 Nimitz Ave, Kingsville, TX 78363 or E-mail address: . KNGV_MWRPERS@NAVY.MIL. Website for job announcement and applications: www.navymwrkingsville.com.
EMPLOYMENT: As a condition of employment, incumbent must successfully pass a National Agency Check with Inquiries (NACI) and will be required to participate in the Director Deposit/Electronic Fund transfer. We are an E-Verify Participant.
***Reasonable Accommodation for NAF Employees disabilities into the workplace. Please contact CNIC NAF EEO Service Center: 1-866-295-0320 or MILL_CNIC_NAF_EEO@navy.mil for more information.